Legal
Service agreement
This agreement is between the operator of LocalProof and the customer identified at checkout. It starts when you complete checkout and accept it. It is shown in full before payment so nothing at checkout is a surprise.
1. The service
We provide ongoing management of one Google Business Profile per subscription, as described on the pricing page for your chosen plan at the time of purchase. The plan description, including quantities and exclusions, forms part of this agreement.
2. What we need from you
Timely access to your profile as a manager, accurate business information, photos you have rights to, and responses to approval requests. If we are waiting on you or on Google, affected work is recorded as pending in your work log and we are not in breach for the delay.
3. What we do not promise
We do not promise rankings, review volumes, ratings, leads, calls, revenue, or any Google decision, including verification, edits going live, review removal, or reinstatement after suspension. Google controls its platform. We promise the work and the record of it.
4. Our service promise
Each month we deliver a work log of actions taken on your profile by the 5th business day of the following month. If we miss that, the month the log covers is free: we credit your next invoice, or refund it if you cancel.
5. Approvals and authority
You appoint us as a manager of your profile under your access authorisation. We act within the approval settings you choose at onboarding. Some actions always require your approval, as listed in your onboarding settings. You may change your approval settings at any time by email.
6. Fees and billing
Fees are billed monthly in advance by card, plus a one-time setup fee on your first payment, at the prices shown at checkout. Prices include GST. We may change prices with 30 days written notice; changes apply from your next billing period after the notice period. If a payment fails and remains unpaid 14 days after the due date, we may pause the service until paid.
7. Fair use
Plan quantities are per calendar month and do not roll over. If your profile consistently requires materially more work than your plan includes, we will tell you in writing and propose a plan change. We will not silently reduce service.
8. Suspension recovery
If Google suspends your profile, your plan includes preparing and lodging one appeal using evidence you supply. Further appeals or complex evidence work are quoted separately before any work or charge.
9. Cancellation
You may cancel at any time from your billing portal or by email. Cancellation takes effect at the end of the period you have paid for. No further charges after that. We may end the agreement with 30 days notice, or immediately if you ask us to breach Google policies or law, or your account is 30 or more days unpaid.
10. When this ends
We remove ourselves as manager of your profile within 5 business days of the end date, and send your final work log. Your profile, reviews, posts and photos remain yours throughout; we never take ownership of your profile.
11. Liability
To the extent permitted by law, including the Australian Consumer Law, our total liability under this agreement is capped at the fees you paid in the 3 months before the event, and we are not liable for indirect or consequential loss, including loss caused by Google's decisions or outages. Nothing in this agreement excludes rights that cannot be excluded.
12. Privacy
We handle your information under our privacy policy. We never ask for your Google password.
13. General
This agreement is governed by the laws of New South Wales, Australia, and you can use the courts of the state or territory where you live. We serve customers across Australia, and nothing in this agreement limits any rights you have under the Australian Consumer Law, which applies wherever you are in Australia. If part of this agreement is unenforceable the rest stands. This document plus your plan description and access authorisation is the whole agreement.